Privacy Policy

1. Introduction

Lumin House AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our GPU cloud platform and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase or payment
• Contact our support team
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include: name, email address, phone number, billing address, payment information, and company name.

2.2 Usage Information

We automatically collect certain information when you use our services, including:

• IP address and device information
• Browser type and operating system
• Usage patterns and preferences
• Log data and analytics
• API calls and resource utilization

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services
• Processing transactions and billing
• Sending administrative communications
• Providing customer support
• Analyzing usage to improve our services
• Detecting and preventing fraud or abuse
• Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: For any other purpose with your explicit consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data at rest and in transit
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your information
• Right to data portability
• Right to opt out of marketing communications

To exercise these rights, please contact us at privacy@luminhouse.ai.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and store information. You can control cookies through your browser settings and other tools.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@luminhouse.ai
• Address: 1 Raffles Place, #20-01 One Raffles Place, Singapore 048616